Here is a selection of Frequently Asked Questions that our clients ask. By hiring our services you are agreeing to our T & C.
Q: Why should I choose AAB Weddings & Events ???
A: AAB Weddings & Events offer a professional service and extremely reliable .Giving our clients piece of mind. Knowing that their wedding or event is in safe hands. . We are a family run business and provide a friendly professional service that we are proud of . We go above and beyond for our clients to ensure that your day is perfect. We love creating a unique wedding for our clients.
Q: What area do you cover?
A: AAB Weddings & Events cover Southampton ,New Forest , Eastleigh ,Winchester, Portsmouth , Fareham ,Bournemouth and surrounding area.
We cover Hampshire , Parts of Dorset ,West sussex and Berkshire.If you are unsure whether we cover your venue and area please get in contact so we can discuss if we can help or not.Its always worth while asking. You never know we may not say no.
Q: When should I book you to secure my date ??
A: AAB Weddings & Events only do one wedding set up a day so dates get fill up quickly. We do this so we can send quality time setting up your venue. We would hate to rush. Its all about the attention to detail. We advise to book as soon as you have set a date and have your venue booked especially for peek wedding season.
We do offer a DIY service if we are booked on your date. Some items are only set up only please ask for details.
If you are booking a last minute wedding or event please do get in contact as we may be able to help.
Q: How do I secure my date ???
A: To secure your date we will check availability if we are free we will send you a written quotation and invoice for the booking to secure your date. You will have a booking reference . Please use this when making any payments.Once the payment has been received via bank transfer your date is secure. Your booking Fee is Non refundable if we are cancelled.
Q: Refundable Damage Deposit :
A: A Damage deposit is required with all booking. Your Refundable Deposit is payable 1 month before your wedding. The Refundable damage Deposit will be refunded after your wedding or Event once everything has been inspected . All hire items need to be returned undamaged or nothing missing . Any damage or Loss will be deducted from the deposit the remaining balance will be refunded to cover the costs of any repairs or replacements needed.
Chair covers and fabrics any stains that can be removed you will not be charged. This is included in your hire price as we except stains from food , drink and light scuff marks from shoes. AAB Weddings & Events consider these stains as normal from any wedding or event. You will be charged for cigarette burns ,excessive stains , rips and tears , Graffiti , nail polish , Pen marks or for anything lost.
If this amount is higher than your deposit you will be invoiced for the balance. See T & C for details.
Q : When is the final payment due??
A: Your final payment is due one month before your wedding or Event with your refundable damage deposit .Unless we are making a bespoke item for your wedding . If this is the case we will discuss with you when the payment will need to be made. Personalise items need to be paid in full before any product is made. No delivery or set up will be made without the full balance received .
Q: Do you have a showroom we can visit ??
A: Yes AAB Weddings & Events has a showroom which is appointment only. Please get in contact to arrange a viewing . All our samples of sashes hoods and tails are available for you to look at and try on a chair to see exactly what it will look like on your wedding day.
Q: When do you style and dress our Venue ??
A: Our Team will liaise with you venue to discuss when we can get in to style your venue. We will either dress it the day / night before your wedding if possible or early on the morning of your wedding. This normally is confirmed 1 week before your wedding. Outdoor games are set up the morning of the wedding at a agreed time.
Q: What if I can't find my colours of sashes or hoods and Tails on the website ???
A: We have a full range of colours in various fabrics and styles . We have only added a few colours on the website. If we don't have it in stock we can order your colour in especially for you.
Q: Do you offer a sample service for the Chair sashes or hoods etc??
A: We can speak to our suppliers and try and get a small sample of the fabric there maybe a small charge to cover postage. Or we can buy in a sample at a cost to you and to keep after. May want to keep in your memory box.
If you only want to use if for a couple of hours we can lend you a sample you will be charged if this is lost. This must be returned the same day. A refundable deposit will be required for this service.
Q: What happens if we change our minds on colours of chair covers or sashes. Or we have not chosen our colours yet ??
A: This is not a issue we understand that sometimes these things happen and you have to change from your original plans. You may not be able to find a bridesmaids dress in the size so your colours change .We have a fantastic range of colours in various shades and fabrics you will find that perfect match. We totally understand how difficult it to nail down that perfect colour and with some many options its not the first thing to choice. If we have had to order in a colour or style for your wedding or event then unfortunately there will be a small charge to change. This is very rare because before we order in we always check this is the right colour for you and make sure you are happy before we order in.
Q: Will AAB Weddings & Events Chair covers fit my venues chairs ??
A: We have dressed lots of venue in the area so will know the chairs and if our covers will fit. If we have not dressed the venue before we are happy to do a site visit with you with a chair cover to make sure it fits. Our chair covers fits most chairs.
Q: Can I book when I am unsure on numbers?? What if my final numbers change ???
A : Yes you need to secure you date asap numbers always change. We understand this happens it is not a issue. If you give a rough idea on numbers for your quote we can then reserve the stock for you. Final numbers need to be confirm 4 weeks prior to your wedding. Last minute add ons can be added on until 2 days prior to the wedding or event so we can make sure the sashes are ironed and ready for your wedding or event.
Q: Im Hiring a DIY service. How does it work ??
A: You collect your hire items the day before your wedding or event at a agreed time and return the day after your event at a agreed time. If you are late or missed the delivery day you will be charged for missed delivery.
Q: When so you collect after my Wedding or Event ??
A: We liaise with your venue re collection a agreed time and location where to collect from. Some venues require everything collected the night of the wedding. It is the clients responsibility to ensure that everything is ready and available for collection at the agreed time. Any failed collection will charged for recollection.
Q: What do we need to make sure we need to do before the Wedding or Event.
A: It is the clients responsibility to make arrangements with the venue that the tables and chairs are all set up and ready for us to dress prior to are arrival at a agreed time. Any furniture that needs to be removed is removed before we arrive. If any of our hire items are moved during the wedding or event we are not held responsible if we have not been hired to do this. the client will be held responsible for any damage than may occur.
AAB Weddings & Events will only set up what we have agreed to prior to your wedding or event. We will not set up any of the cutlery , napkins, place settings, favours and seating plan. Unless we have been hired to do so.
AAB Weddings & Events are only responsible for dressing and undressing the hire items you have hired from us.
If the venue has changed chairs and we have not been informed we are not held responsible if our chair covers do not fit.
Q: When do you set up and collect my outdoor game hire ???
A : We will Liaise with the venue and yourself to arrange a agreed time for set up and collection. We like to have everything set up before your wedding unless agreed prior to your wedding or event to do it after. All games will be collected that evening at a agreed time the latest time for collection is 1-2 hours before sunset.
Q: What size putters do we get with the crazy golf ??
A: When booking the crazy golf we need to know the ages of your guests. We need to know ages of the players and number of each age so we can make sure you have the correct size putters and enough for the players . Our putters start from age 3 up to adult .
Q : Cancellation's :
A: AAB Weddings & Events understand that you may need to cancel your Wedding or Event for a variety of reasons and potentially under very difficult and stressful circumstances. If you cancel your booking your deposit is NON REFUNDABLE you will loose your deposit. Any items purchased for your wedding or event will need to be paid for in full. Cancellations that occur 6 weeks or less before the date of the wedding or event full payment will be required.
Q: Do you offer Stationery samples??
A: Yes we do offer stationery samples at a small cost.
Q: Are Enevolopes or Boxes Included.
A: No enevlopes and boxes are not included we can supply them for a extra cost. Due to the nature of our stationery most couples prefer boxes.We have a beautiful range to choice from.
Q: What stationery will I need and do you offer??
A: We offer a wide range of stationery and matching items below is a list of products you may require:
Save the date,
Day and Evening Invitations
Order of Service / Order of the day
Name place settings
Will you be my bridesmaid ??
Thank you cards
Gifts for bridesmaids , Bestman , Mother of the Bride etc
Signs and Plaques
Q: How do I Proof my stationery??
A: We send you a email with the proof of your stationery .You must check the wording and spelling is correct before you confirm .Once confirmed if you then notice a spelling mistake i.e name spelt wrong you will be liable. We will always use the name how you spelt it. We will send up to 2 amendments free of charge this includes minor layout adjustments and word changes.
Q: Can I change the Font??
A: Yes we can change the font we will need to know which font you require. We will do our best to use this font. If we have any issues we will get in contact.
Q: How do you send the stationery???
A: We prefer collection in person. If not possible will will send stationery via DPD Or royal mail. Your parcel will be tracked and you will need to sign for the parcel. This cost will be added to your order.
Q: Can I cancel my order my stationery order ??
A: Yes you can as long as your order has not gone into production. You need to contact us ASAP. We will refund less the design costs.
Q: Can I return my stationery ??
A: No as our stationery is bespoke we do not except returns .This is why you proof your stationery before it has gone into production.If you have a issue with your stationery please get in contact.
Q: Personalise items when do I pay ??
A: Any personalised item needs to be paid in full. All names dates etc need to confirmed and spelt correctly. If the name or date etc was sent incorrectly you will be charged in full for a replacement item. We will not refund as its your fault.